Frequently Asked Questions

What all is included in a True West Pass?

The True West Daily Pass features valet parking, dedicated line access at select lifts, access to the True West concierge service and a lounge experience at Hazie’s including locker and boot up areas, complimentary continental breakfast, and priority lunch reservations.

Can I buy it for the day or week?

The True West Pass will have limited daily availability for purchase.

How does dedicated line access work on the mountain?

True West Passholders share a dedicated lift line at select locations with working Steamboat employees and SnowSports school. True West Pass media will be verified at the lift line and guests of the passholder will not be able to join this line.

How will you ensure the experience isn’t overcrowded?

The True West Pass will have limited daily availability for purchase to ensure a great experience for all Steamboat guests.

Where is valet drop off?

Valet drop off will be in the Gondola Transit Center.

Where will my car be kept?

Valet attendants will utilize secure Steamboat temperature-controlled lots whenever possible.

Do children need a True West pass as well, or are they included with adult purchase?

Children ages 5 and up will require a True West Pass purchase to utilize the benefits of the program.

When can I use my True West Pass? (What’s the first day of access?)

The program is anticipated to begin December 20, 2025.

Where is Hazie’s and how can I use it?

The entrance to Hazie’s is located on the first floor of the Thunderhead Lodge, ADA access is available through the Gondola terminal. Hazie’s will offer locker and boot-up areas, continental breakfast exclusively for True West Passholders, lunch by reservation, après, and offers a four-course prix fix dinner by reservation. Special events can also be booked in the newly renovated space featuring bar seating for 10, soft seating surrounding a rolled steel vapor fireplace, leather banquette seating and dining for nearly 130 guests.

What kind of concierge service can I expect?

Our True West concierge is available via talk and text for reservations and support before and throughout your stay to make the most of your time at Steamboat including dining reservations, Snowsport School lessons or guides, equipment needs or event support.

Should I consider this if I already buy private lessons?

True West is a fantastic add-on to a private lesson experience, unlocking additional access to special events and ensuring your spot at Hazie’s.

Who is the True West pass for? Do I qualify?

The True West Pass is for all guests looking to get to the fun faster and focus on an ease-filled adventure with family and friends. Let us take care of the details for you.